At Reveal U, we take pride in providing high-quality wigs, hairpieces, and related products. To ensure a smooth experience, please review our returns and refund guidelines below:
Returns
Due to the personal and custom nature of our products, we do not accept returns once a wig or hairpiece has been shipped, delivered, or collected. This includes both ready-to-ship and custom wigs.
Refunds
Refunds will only be considered if Reveal U is at fault, such as:
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Incorrect product sent
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Defective or damaged items upon delivery
All complaints must be reported within 24 hours of delivery or collection.
Refunds will not be issued for:
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Change of mind
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Late collection or failure to collect
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Customer storage, handling, or transport issues
Deposits & Cancellations
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Deposits paid for custom orders are non-refundable.
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Orders cancelled less than 72 hours before the scheduled delivery or collection are not eligible for a refund.
We aim to provide professional, high-quality products and services, and these policies help us maintain the standards and care that our customers expect.